WHERE CAN I GET MY SLAP & PICKLE BURGER FIX?
HOW DO I ORDER A DELIVERY?
Deliveroo or UberEats - either in-app or online.
CAN I CLICK & COLLECT?
Yes - currently from Beer Hawk, The Fleece and The Teller. Head to www.slapandpickle.loke.app to order online or download the Slap & Pickle app, available from the App Store for IOS or Play Store for Android. You'll earn loyalty points via the app too, and we use it to give regulars the heads-up on all the latest stuff.
ARE YOU GUYS ON SOCIAL MEDIA?
Yes and we'd love to engage with you and see your pictures, posts and comments! We're @slapandpickles on Insta, Facebook and Twitter and we're constantly using all those channels to keep people posted on our latest news and moves, as well as avidly monitoring customer feedback.
I'VE SPOTTED A SITE - OR LIVE IN A CITY - WHICH NEEDS A SLAP & PICKLE...
Awesome! Give us the full lowdown on the where and why at email@example.com. We're raring to go with expansion and up for considering it all!
I HAVE A VENUE OR FOOD BRAND AND WOULD LIKE TO EXPLORE PARTNERSHIPS...
We're up for a convo for sure - shoot us an email at firstname.lastname@example.org with some info and we'll be in touch.
I'M A BLOGGER OR CONTENT CREATOR WITH SOME SERIOUS CLOUT AND A GREAT PITCH FOR A COLLAB...
Come at us! Pop over your idea and anything else that might be useful - like your media pack or metrics - to email@example.com and we may be working together in the near future.
I'M PLANT-BASED - WILL I EAT WELL AT SLAP & PICKLE?
You bet - we've been dedicated to offering a wide and accessible plant-based menu ever since we started with our original street food pop-up over a decade ago! We offer almost every burger we do in vegan and vegetarian versions, and the same with our loaded fries. Most of our sides are vegan-friendly too. While, as you'll know from our menus and social, we handle and serve both dairy and meat, rest assured we have super-stringent policies and systems in place to ensure the two never, ever meet!
DO YOU DO A HALAL OPTION?
We're Halal-friendly and our meat comes from a Halal-certified source (the brilliant Swaledale Foods in North Yorkshire, whose beef is slaughtered in a Halal-certified facility that offers humane, pre-stunned slaughter, supervised by an approved licensed Muslim slaughterman), but our kitchens are not pure halal and also handle and serve pork bacon and alcohol.
If you check the HALAL box when ordering from our menu, the food you receive will have been stored, prepared and cooked away from any non-halal items. Where a menu item includes bacon, Halal-specified orders feature tasty Halal turkey bacon rashers or crispy vegan bacon bits instead - they're just as delicious!
I HAVE A COMPLEX DIETARY NEED - CAN YOU HELP?
We'll always try and sort you something out! Please pop an email to firstname.lastname@example.org (officially manned during office hours, but we'll usually pick things up pretty swiftly) with full details of your need or allergy and we'll advise - we always urge customers NOT to simply make assumptions that they know what allergens certain ingredients or products contain. We DO know and we'll help you figure out what works for your diet - the only pickle we want you getting into is the one on your burger!
I'VE SUBMITTED AN ORDER BUT MADE A MISTAKE - CAN I CALL THE KITCHEN?
We've taken the liberty of installing direct lines in all of our kitchens (find numbers for all sites here) and staff will always endeavour to pick up - but during busy services that's understandbly not always possible, so it may be better to go through the app you used to place your order. If you do call, please have your order number to hand and specify whether you've ordered via Deliveroo, UberEats, Citygrab (Sheffield only) or the S&P app.
SOMETHING WAS WRONG WITH MY DELIVERY ORDER. WHAT DO I DO?
Go into your Deliveroo, UberEats, CityGrab (Sheffield only) or S&P app account and report the issue in-app immediately. Each of these third-party providers has its own systems in place for addressing issues such as missing or incorrect items/orders, delayed deliveries etc. We ask and appreciate that customers understand as a condition of partnering with them, we have to abide by these systems and can't simply recall their delivery drivers or action refunds ourselves.
I HAVE A PROBLEM OR COMPLAINT THAT WASN'T RESOLVED WITH THE ABOVE METHOD...
Sorry to hear that! We strive really hard to get things right but if anything's gone wrong we'll always endeavour to investigate and rectify the matter. We're good at this and very much appreciate when customers approach us directly and give us the opportunity to resolve the problem rather than coming across an unhappy social post or review latterly when it's sometimes too late to fix things.
If that sounds like a plan to you, please email us with as many details as possible on email@example.com (officially manned during office hours, but we'll usually pick things up pretty swiftly) and we'll get on the case. You can send us social DMs too, but please bear with us if we don't pick them up immediately - it's not possible for us to be online 24/7, but we DO always respond.
MY QUESTION ISN'T ON HERE!!!
Haha; we TRIED to cover all the bases! If there's something else you need help with, email us at firstname.lastname@example.org (officially manned during office hours, but we'll usually pick things up pretty swiftly).